Returns
- Items must be returned in the condition they were received.
- Shipping costs are non-refundable, unless the return is a result of our error (you received an incorrect or defective item, etc.).
- Purchases made by PayPal or credit/debit card will be refunded to your account. For all other payment methods, a merchandise credit will be given.
- Holiday returns: during the gift-giving season, we accept returns of items purchased during the month of December until January 31 of the following year.
Frequently asked questions
What happens if my package is lost?
We recommend upgrading to at least Priority Mail, even for domestic shipments. Unfortunately, once we put your package in the mail, we cannot be held responsible for lost, missing, or misplaced packages.
Do you ship internationally?
Yes, we do. All international orders are subject to our identity verification process before being shipped.
Questions about a return? Call 910-798-6006 or email support@capefeargames.com.